Question 1

How often should I visit the dentist?

Accepted Answer

We recommend a check-up and clean every 6 months for most patients.

Question 2

What happens at a first visit?

Accepted Answer

A comprehensive exam, x-rays if needed, a gentle clean and a personalised treatment plan.

Question 3

Do you accept new patients?

Accepted Answer

Yes — we warmly welcome new patients and offer a new patient package.

Question 4

Do you offer same-day emergency appointments?

Accepted Answer

Yes. We reserve emergency slots every weekday — call us immediately if you're in pain.

Question 5

What counts as a dental emergency?

Accepted Answer

Severe toothache, knocked-out or broken teeth, lost fillings or crowns, and dental trauma.

Question 6

What should I do for a knocked-out tooth?

Accepted Answer

Keep the tooth moist in milk or saliva and call us immediately — time is critical.

Question 7

When should my child first see a dentist?

Accepted Answer

Around the age of 1, or when their first tooth appears.

Question 8

Do you bulk-bill the CDBS?

Accepted Answer

Yes — eligible children receive up to $1,132 over 2 years, bulk-billed in full.

Question 9

How long do veneers last?

Accepted Answer

With good care, porcelain veneers typically last 10–15 years or more.

Question 10

Is whitening safe?

Accepted Answer

Yes — professionally supervised whitening is safe and gives even, lasting results.

Question 11

Am I a candidate for implants?

Accepted Answer

Most healthy adults are. We assess bone density and overall health during a consultation.

Question 12

How long does the implant process take?

Accepted Answer

Typically 3–6 months from placement to final crown, depending on healing.

Question 13

How white can my teeth get?

Accepted Answer

Most patients see a 4–8 shade improvement with professional whitening.

Question 14

Will it hurt?

Accepted Answer

Mild sensitivity is normal and short-lived. We provide desensitising care to keep you comfortable.

Question 15

Do you offer payment plans?

Accepted Answer

Yes — interest-free plans through Zip and Humm.

Question 16

Which cards do you accept?

Accepted Answer

Visa, Mastercard, Amex, EFTPOS and cash.

Question 17

How do I book?

Accepted Answer

Book online 24/7, or call us during business hours.

Question 18

What if I need to cancel?

Accepted Answer

Please give us 24 hours' notice so we can offer your slot to another patient.

Question 19

Which funds do you accept?

Accepted Answer

All major Australian health funds via HICAPS.

Question 20

Are you a preferred provider?

Accepted Answer

Yes — for selected HCF, nib and CBHS plans.

Question 21

Can I book online?

Accepted Answer

Yes — our online booking system is available 24/7.

Question 22

Do you offer Saturday appointments?

Accepted Answer

We're currently open Monday to Friday. Extended hours are reviewed regularly.

Answers to your dental questions

General Dentistry