Non-Refundable Fees
Appointments scheduled during late-night hours, weekends (Saturdays and Sundays), or public holidays require a non-refundable booking deposit. These deposits secure your appointment time and help ensure staff availability during extended hours.
Payment and Credit Balances
Our payment policy includes collecting fees from dental insurance claims at the time of service or accepting deposits for major, long-duration, or emergency after-hours procedures.
In certain cases, your account may reflect a credit balance after insurance adjustments. Such instances will be carefully reviewed before a refund is issued.
Refund Procedure
- The account will be reconciled to confirm all debit and credit entries are correct and accurate.
- Patients will be notified by phone if their account holds a credit balance.
- Patients may choose to leave the credit on file for future treatments, or request a refund of the validated amount.
- Once a refund is requested, it may take up to 7 business days to process. Every effort will be made to complete it as soon as possible.
Refund Methods
- Credit / Debit / Care Credit: refunds are issued to the same card used for payment. The patient may need to provide the full card number and expiry, or the card may need to be physically swiped.
- Cash or Cheque: refunds are issued via a refund cheque payable to the patient listed on the account.
Non-Refundable Situations
The following fees are non-refundable:
- Missed appointments
- Short-notice cancellations
- No-shows
- Late arrivals
These terms are consistent with our cancellation policy and are designed to ensure fair scheduling for all patients.
Unrendered Services
If a service has been paid for but not rendered, a full refund will be provided.
Ocean Smiles Dental does not charge Care Credit accounts prior to the commencement of any treatment.
Insurance and Card Provider Inquiries
Ocean Smiles Dental will respond to any inquiries from credit card companies, Care Credit, or insurance providers regarding consumer complaints within 21 days from the date of the inquiry. Every effort will be made to resolve such matters promptly and professionally.
This policy may be updated periodically to reflect changes in payment procedures or regulatory requirements. Please contact our team for clarification.