At Ocean Smiles Dental, transparency and patient satisfaction are at the heart of our service. This Refund Policy outlines the terms and conditions for deposits, payments, and refunds related to our dental treatments and appointments.
Appointments scheduled during late-night hours, weekends (Saturdays and Sundays), or public holidays require a non-refundable booking deposit. These deposits secure your appointment time and help ensure staff availability during extended hours.
Our payment policy includes collecting fees from dental insurance claims at the time of service or accepting deposits for major, long-duration, or emergency after-hours procedures.
In certain cases, your account may reflect a credit balance after insurance adjustments. Such instances will be carefully reviewed before a refund is issued.
The account will be reconciled to confirm all debit and credit entries are correct and accurate.
Patients will be notified by phone if their account holds a credit balance.
Patients may choose to:
Leave the credit on file to use toward future treatments or upcoming appointments, or
Request a refund of the validated amount.
Once a refund is requested, it may take up to 7 business days to process. However, every effort will be made to complete it as soon as possible.
Credit/Debit/Care Credit Payments: Refunds will be issued to the same card used for payment. The patient may need to provide the full card number and expiry date, or the card may need to be physically swiped to process the refund.
Cash or Cheque Payments: Refunds will be issued via a refund cheque payable to the patient listed on the account.
The following fees are non-refundable:
Missed appointments
Short-notice cancellations
No-shows
Late arrivals
These terms are consistent with our cancellation policy and are designed to ensure fair scheduling for all patients.
If a service has been paid for but not rendered, a full refund will be provided.
Ocean Smiles Dental does not charge Care Credit accounts prior to the commencement of any treatment.
Ocean Smiles Dental will respond to any inquiries from credit card companies, Care Credit, or insurance providers regarding consumer complaints within 21 days from the date of the inquiry. Every effort will be made to resolve such matters promptly and professionally.
Note:
This policy may be updated periodically to reflect changes in payment procedures or regulatory requirements. Patients are encouraged to review it regularly or contact our team for clarification.